Ohio Attorney General Mike DeWine has filed a lawsuit against two companies that operate Stanton Optical, which has three stores in Ohio, including one in Toledo. The lawsuit charges the businesses with multiple violations of Ohioâ??s consumer laws.
â??Dozens of consumers reported a variety of problems with these stores,â?? Attorney General DeWine said. â??Businesses have an obligation to treat consumers fairly, and when violations continue without correction, we will step in and take action.â??
Stanton Optical sells eyeglasses, contact lenses, accessories, and eye exams, which are performed by third-party optometrists. It advertises special promotions, including â??buy-one-get-one-freeâ?? offers and free eye exams, on its website, in print ads, and on billboards.
According to the Attorney Generalâ??s Office, 78 Ohio consumers have filed complaints about the business with the Ohio Attorney Generalâ??s Office, the Better Business Bureau, or the Federal Trade Commission.
Consumers have reported a variety of issues in their complaints. For example, consumers said they waited months to receive their glasses after paying for them, received glasses with incorrect prescriptions, or did not receive refunds they were owed.
The Attorney Generalâ??s lawsuit, filed in the Lucas County Court of Common Pleas, charges Vision Value LLC and Marcarius, Max & Daniel LLC (which operate Stanton Optical stores in Ohio) with multiple violations of Ohioâ??s Consumer Sales Practices Act. Specific counts include shoddy work, failure to deliver, and misusing the word â??free.â??
In the lawsuit, Attorney General DeWine seeks to stop the defendants from further violations and to obtain full restitution for consumers, civil penalties, and other costs.
Attorney General DeWine reminds consumers to research businesses carefully before doing business with them. To research a business, consumers should check with the Ohio Attorney Generalâ??s Office and the Better Business Bureau for complaints against the business, and they should do a basic Internet search for additional information.
Consumers who believe they have been treated unfairly should file a complaint with the
Ohio Attorney Generalâ??s Office
by calling 800-282-0515.