Pizza chain apologizes after racial slur used on receipt
Mon, 09 Jan 2012 15:59:18 GMT —
Just ahead of the biggest pizza weekend of the year, pie-maker Papa John's is coming under fire after an employee used a racial slur on a customer's receipt.
Minchee Cho placed an order with a Papa John's store in New York City on Friday. When Cho got home after picking up her order she noticed the employee who took her order listed her name as "lady chinky eyes." Cho later took to Twitter to post an image of the receipt and state, "Hey @Papa John's just FYI my name isn't 'lady chinky eyes.'"
Papa John's first replied to the firestorm of tweets by apologizing and saying the employee in question was being fired. The chain took to
to post a full apology. "We were extremely concerned to learn of the receipt issue in New York. This act goes against our company values, and we've confirmed with the franchisee that this matter was addressed immediately and that the employee is being terminated. We are truly sorry for this customer's experience."
The company's post immediately yielded a flurry of comments. Many "fans" said they would boycott the chain, while others said it was unfair to judge an entire company for one employee's decision.
Ironically, according to her
, Cho is a Communications Manager.
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What would you have done if you were the manager of this Papa John's store? What would you do if you were in Cho's shoes? Share your thoughts by leaving a comment below.