A chain of health clubs based in Lexington, Ky., with branches in northwest Ohio, is downplaying consumer complaints that have earned it "F" failing grades from the Better Business Bureau in Ohio.
The consumer group's central Ohio branch says in the last year it received more than 200 complaints from Urban Active Fitness members. The bureau says in a news release that most claimed they continued to be billed after their gym contract had expired or was canceled.
The president of the Better Business Bureau serving northwest Ohio tells The Blade newspaper of Toledo his office has heard from more than 60 unhappy Urban Active customers.
Urban Active issued statements to media outlets this week saying the complaints represent less than 1 percent of its customers in the Columbus and Toledo areas. The chain operates two area fitness centers in Maumee and Sylvania Township.
(The Associated Press contributed to this article.)
Have you had a bad experience at Urban Active? Or do you disagree with this report? Post your comments below.