The customer, Ryan Block, succeeds in getting the unidentified Comcast rep to agree to disconnect his service, but only after the rep repeatedly asks Block for a reason. At one point, Block says, "I can guarantee right now that you are doing an incredibly good job of helping your company be worse."
Philadelphia-based Comcast said Tuesday the employee's behavior is unacceptable and the company is "embarrassed" by it. Comcast said it would contact Block to apologize.
Block, who says he is a vice president for AOL, said he expects to talk to Comcast personnel.
You can listen to the last eight minutes of the call here. The call, according to Block, had been going for 10 minutes before he decided to record it.
(Copyright 2014 by The Associated Press. All Rights Reserved.)