Verizon Wireless closing one-third of U.S. call centers, cutting customer service jobs

Verizon announces closing call centers

Despite claims that corporate tax cut bill would stimulate job growth, Verizon Wireless plans to lay off thousands of U.S. workers

Verizon Wireless announced plans last month to close six call center locations across the country.

The move will result in elimination of approximately 3,000 customer service jobs.

Only half of the 6,500 positions currently at the affected call centers in Huntsville, Ala., Little Rock, Ark., Mankato, Minn., Albuquerque, N.M., Hilliard, Ohio and North Charleston, S.C. will remain as the company transitions to a home-based customer service representative model over the next year.

Verizon is characterizing these closures as a necessary part of its transition to a home-based workforce at six of its 18 existing call centers.

The new home-based jobs require workers to be able to work split shifts, weekends and holidays, have high-speed internet at home and an extra room with total quiet -- conditions that many working families cannot meet.

Verizon’s latest job cuts come despite the company's continued profitability and recent windfall from the corporate tax cuts that Congress passed last year.

The savings the company estimates will be $3-4 billion in 2018.

Verizon Wireless has already closed 19 call centers since 2012, affecting 11,000 workers.

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